Privacy Policy

Privacy Policy


To offer you, the user, the best online experience, we need to use selected cookies. These ensure we can offer you a more superior and personalised service without compromising your browsing experience. We use Cookies to help us understand our visitors and the content they are viewing, thereby enabling us to ensure we tailor our website to meet all your needs.

How cookies work
Cookies are very small files that are placed on your computer. Our site does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our site are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies are not harmful in any way.

How to remove or disable cookies
If you do not wish to accept cookies on to your machine, you can disable them by adjusting the settings in your browser. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers “help” facility. Deleting our cookies or disabling future cookies won’t stop our website from working, but it may reduce your user experience.

How we use cookies

Google Analytics
We use Google Analytics (a service offered to websites all around the web by Google) to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people stay on those pages, so that we can make sure our website is performing well and giving visitors the information they need.

The best up-to-date source of information about the cookies Google Analytics uses is on Google’s website.

Google have recently released a browser add-on which allows you to block any information from being sent to Google Analytics (opt-out). You can read more about this add-on and install it at the Google Analytics Opt-out Browser Add-on page. Currently supports Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera web browsers.

Social Media icons such as Twitter, Facebook etc
You may see social media icons around the website, so if you use that service you can click the icon to share any content you’re looking at. These cookies may vary depending on whether you’re logged into any of these social media websites at the time of visiting our site. Any information gathered from these cookies is gathered by these third parties, not us, and they may at any time change the information they collect. You can read any of these Social Media companies privacy policies by going to their websites.

What Cookies do we use?
Below is a list of all the cookies we use on our website.

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number and info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months


Privacy Policy

Who we are

Stirling City Heritage Trust was set up by Historic Environment Scotland (formerly Historic Scotland) in partnership with Stirling Council as a means of delivering focused investment in the historic built environment of the City of Stirling.

Launched in December 2004, the Trust is an independent company limited by guarantee (SC277033) and a registered Scottish Charity (SC037888).

The Objects for which the Trust was established are:

To promote and encourage the protection and preservation of the historic, architectural and landscape heritage within the Stirling Council Area for the benefit of the general public now and in the future.

We are one of seven City Heritage Trusts across Scotland who promote the heritage and care of the built environment of Scottish cities.


At Stirling City Heritage Trust we are committed to protecting and respecting your privacy.

This Privacy Policy sets out how Stirling City Heritage Trust uses and protects any personal information you provide to us. When you provide any information to us by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy.

This Policy is effective from 10th May 2018. Our Privacy Policy will be reviewed regularly and may be updated from time to time. It can be viewed on our website.

Any questions regarding this Policy or our privacy practices should be sent by email to:

or by writing to us at: Unit 60, Stirling Business Centre, Wellgreen, Stirling, FK8 2DZ. Alternatively you can telephone our office on 01786 498462.

How do we collect information from you?

We collect information from you when you correspond with us by email, telephone or post, fill out forms on our websites (eg to use our online Traditional Buildings Health Check membership application process), complete a grant application form or when we meet with you in person.

What information do we collect?

If you are joining our TBHC Scheme or applying for a grant we collect contact information including your name, email address, postal address and telephone numbers.

What do we do with this information?

We require this information to enter into an agreement with you to service your membership account or grant application, and in particular for the following reasons:

  • Internal record keeping
  • Invoicing
  • Making contact with you (for example to arrange an inspection visit)
  • Providing TBHC membership benefits (for example sending you our e-newsletter and details of exclusive member events)

With your express consent we will also send you by email or post or telephone you to ask you for feedback on our service or to send you promotional information about new services or special offers which we think you may find interesting.

We will not contact you for marketing purposes by email, post or telephone unless you have given your prior consent.

You can change your marketing preferences or withdraw your consent at any time by contacting us by email at: or

Please be assured that we will not share your personal information with any third parties for the purposes of direct marketing.


We are committed to ensuring that your information is kept securely. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and administrative procedures to safeguard the information which we hold.

Where we have given you a password to access the TBHC Members’ area of our website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Other websites

Our websites and and other materials which we provide may contain links to websites run by other organisations. This Privacy Policy applies only to our websites and materials, and we would therefore encourage you to read the privacy statements on any other websites you visit, even if you have accessed them using the links on our websites.

Data retention

We remove personal data from our files after 3 years of inactivity, however, to comply with HMRC guidelines we hold copies of invoices and financial records for 7 years – such documentation may contain, for example, a home address or details of grant monies received.

Automated decision making

Stirling City Heritage Trust does not use any IT packages to carry out automated decision-making.

International data transfers

Stirling City Heritage Trust will not transfer your personal data to countries outside the EEA.

Your rights

Individuals have the right to request a copy of the personal data we hold for them. Should you wish to do this please do so by email or post using the following contact details:
– Email:
– Post: Unit 60, Stirling Business Centre, Wellgreen, Stirling, FK8 2DZ

  • As you will appreciate, Stirling City Heritage Trust requires the information provided by TBHC members and grant applicants to administer their accounts, however, individuals may withdraw consent for us to use their personal data at any time by emailing us at or or writing to us at the address above. In certain circumstances you can ask us to restrict the processing of your data or to erase the data which we hold about you from our records.
  • The accuracy of the information we process is important to us and you can request that we make corrections to the information we hold about you at any time either by email or post using the contact details above.
  • You have the right to have the data we hold about you transferred to another organisation.
  • If we fail in our obligations to protect your data you have the right to lodge a complaint with the Information Commissioner’s Office. The Information Commissioner can be contacted by telephone on 0303 123 1113.